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Shipping Policy

All shipping/fulfillment times are slightly delayed due to the Covid-19 outbreak. Any questions, please email us at meow@charliescatstudio.com, we will do our best to reply within 12 hours during business days.

We are proud to offer Free Shipping on all UK orders!


United Kingdom (FREE):
Standard Shipping takes 5 - 9 business days after dispatch. 

France, Germany, Italy and Spain (£5.95):
Standard Shipping takes 8 - 15 business days after dispatch. 

America and Canada (£7.95):
Standard Shipping takes 12 - 25 business days after dispatch.

Worldwide (£10.95):
Standard shipping takes 15 - 25 business days after dispatch.

All orders are usually dispatched from our warehouse within 48 hours maximum, however, please allow up to 3 business days during peak periods.

* Shipping time excludes clearance/customs delays (if applicable), excludes the normal processing & fulfilling time (1 - 3 business days) and excludes possible situations that may occur during country lockdowns during the outbreak.

* It's the customer's responsibility to review their shipping address and information for accuracy before completing the purchase. Refunds or exchanges will not be issued on the basis of an incorrect address.

Do you have any questions? Do not worry, you can contact us at meow@charliescatstudio.com. We will be happy to assist you.